We guarantee that every product we sell will be as pictured and described and will be free from defect. If you or your customer receives an item that does meet not this guarantee, we will issue you a full refund or provide a replacement.
Our online platform offers our full range of product and we will endeavor to provide the same high level of delivery service and customer support as always, along with our free & easy returns policy. To help ease any concerns, Our exchange and returns policy lasts 7 days (as of 24-02-2022). If 7 days have passed since your purchase, we can’t offer you a refund or exchange.
Two Ways To Return The Products
Pick up: In most locations, we offer a free return pick up service. The customer will see a pickup option when the return request is submitted.
Self-Ship: If we don’t offer a pick up at your location, we will credit the shipping costs provided the product meets the terms and conditions of the return policy. The reseller should share the scanned copy of the courier receipt via email for validation.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note:
We are unable to accept returned garments which have been worn, washed, or have had labels and tags removed.
We are unable to accept return/refund for Gift card and downloadable products. Exchanges are possible for an alternate color or size. This is subject to availability and a refund will be processed if we aren’t able to fulfill your exchange request.
Bodysuits and swimsuits must be returned with the original hygienic protective strip still intact. Panties, lingerie sets that include a panty are final sale and not eligible for return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds maybe are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Mavisha Wholesale and Retail Store Plot No. 21, Nirvana Tradition Shops, Srinivasanagar Colony, Nizampet, Hyderabad, India – 500090
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Mavisha Wholesale and Retail Store Plot No. 21, Nirvana Tradition Shops, Srinivasanagar Colony, Nizampet, Hyderabad, India – 500090
Contact us at [email protected] for questions related to refunds and returns.